Customer’s must provide a delivery location that is reasonable and easy to access for couriers and delivery of artwork(s). Failure to do so may incur delivery charges if artworks need to re-delivered due to inability and difficulty to deliver the artworks originally.
A 24 hour return period from the time of the purchaser receiving delivery of the artwork. Should they change their mind once they see the artwork in person the purchaser must send their request to Jeska Valk with a reason stating why they wish to return the work. The request will then be reviewed and is subject to approval before a return is processed.
If the customer’s return is approved, the artwork must be repackaged as it was when delivered to them, it will then be arranged for the work to be picked up and returned to the artist.
The cost of return shipping will be covered by the purchaser (unless otherwise agreed upon) and subtracted from the amount refunded once the art has been delivered back to the artist. The artwork must be able to be collected for return within a reasonable timeframe, that is within 10 business days of contact.
If the art is returned in any condition less than when it was sent originally, the purchaser will have any additional costs subtracted from their refund.
Any additional cost for additional custom framing of an artwork will not be refunded.
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